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Cancellation and Refund Policy

For orders made through a 3rd Party provider (UberEats, DoorDash, Grubhub, etc.), please reach out to the provider directly for any cancelation or refund requests.

Tutta Bella Cancellation Policy:

1. Tutta Bella General Cancellation:

    - Customers may cancel an order before the order has been produced at a restaurant for a full refund. This will be decided by the restaurant manager on duty, as long as the kitchen has not started preparing the order.

     - Due to the nature of our business, cancellations requested after a food order has been prepared (or prepped by our kitchen) will not be refunded. Refunds are not guaranteed and may take up to 7-10 business days to be refunded. 

Tutta Bella Refund Policy:

1. Missing, Defective or Damaged Products:

    - For orders made directly with Tutta Bella, if your order is not accurate, or you receive    a defective or damaged product, please contact us at the original location within 2 days of the order and we will arrange for a replacement of exact or similar item, or provide a full refund. 

2. Service Disruptions:  

     - If our services are disrupted due to unforeseen circumstances, we will offer refunds or credits for the affected period. 

How To Request A Cancellation or Refund:

Customers can request a cancellation or refund by contacting the restaurant the order was placed at, or by contacting our customer support team at

Please provide your order number, name, email address, phone number, and details (with pictures when able) regarding the reason for the cancellation or refund request. 


    - The terms and conditions of this cancellation and refund policy are subject to change without prior notice.

     - Tutta Bella reserves the right to refuse or limit reunds in cases of suspected abuse or fraud.